Delivery & Shipping
Fast, reliable delivery of your personalised gifts
🚚
Free Shipping
On all UK orders over £39
📅
Fast Processing
1-3 business days for personalised items
📦
Track Your Order
Real-time tracking for all shipments
UK Delivery Options
- 3-5 working days
- Royal Mail or Evri
- Tracked service
- FREE on orders over £39
Most Popular
- 1-2 working days
- DPD or Royal Mail
- Fully tracked
- Signature on delivery
- Order before 2pm
- Next working day delivery
- DPD tracked service
- Perfect for urgent gifts
International Delivery
Europe
5-10 working days
From £8.99
Customs duties may apply
United States
7-14 working days
From £12.99
Customs duties may apply
Rest of World
10-21 working days
From £15.99
Contact us for quote
Please Note: International customers are responsible for any customs duties, taxes, or import fees charged by their country. Delivery times are estimates and may vary during peak periods.
Processing Times
Standard Products
1-2 business days
Personalised Items
1-3 business days
Custom Orders
3-5 business days
Bulk Orders (10+ items)
5-7 business days
Processing times are in addition to delivery times. Orders placed after 2pm Friday will be processed from the following Monday.
Order Tracking
1
Order Confirmation
You’ll receive an email confirming your order immediately after purchase
2
Processing Update
We’ll notify you when your order is being prepared and personalised
3
Dispatch Notification
Once shipped, you’ll receive tracking details via email
4
Track in Real-Time
Use your tracking number to follow your parcel’s journey
Frequently Asked Questions
Can I change my delivery address after ordering?
If your order hasn’t been dispatched yet, we can update your delivery address. Please contact us at hello@creadgift.com as soon as possible with your order number and new address.
What if I’m not home when my order arrives?
Our couriers will leave a card with instructions. You can usually arrange redelivery or collection from a local depot. For valuable orders, we recommend selecting a delivery option with signature required.
Do you deliver to PO Boxes?
Yes, we can deliver to PO Boxes within the UK using Royal Mail services. Please note that tracking may be limited for PO Box deliveries.
Can I request a specific delivery date?
While we can’t guarantee specific delivery dates, you can add delivery instructions in the notes section at checkout. For time-sensitive orders, we recommend selecting Express or Next Day delivery.
What happens if my order is delayed?
If there’s a delay with your order, we’ll contact you immediately. You can also track your order in real-time using the tracking number provided. If you have concerns, please contact our customer service team.
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.delivery-hero { background: #000000; color: white; padding: 60px 16px; text-align: center; }
.delivery-hero h1 { font-size: clamp(1.6em, 5vw, 3em); font-weight: 700; margin-bottom: 12px; color: #ffffff !important; }
.hero-subtitle { font-size: clamp(1em, 3vw, 1.3em); opacity: 0.85; margin: 0; color: #ffffff !important; }
.delivery-highlight { background: #ffffff; padding: 40px 16px; border-bottom: 1px solid #d9d9d9; }
.highlight-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 24px; }
.highlight-box { text-align: center; padding: 8px; }
.highlight-icon { font-size: 2.5em; margin-bottom: 16px; display: block; }
.highlight-box h3 { font-size: 1.1em; margin-bottom: 6px; color: #000000; }
.highlight-box p { color: #666; font-size: 0.95em; margin: 0; }
.delivery-content { padding: 40px 16px; background: #f0f0f0; }
.content-section { background: #ffffff; padding: 32px 24px; border-radius: 3px; margin-bottom: 24px; box-shadow: 0 2px 10px rgba(0,0,0,0.05); }
.content-section h2 { font-size: clamp(1.3em, 4vw, 2em); margin-bottom: 24px; color: #000000 !important; border-bottom: 3px solid #000000; padding-bottom: 12px; }
.delivery-options { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; margin-top: 20px; }
.option-card { border: 2px solid #d9d9d9; border-radius: 3px; padding: 20px; position: relative; transition: all 0.3s; }
.option-card:hover { border-color: #000000; box-shadow: 0 8px 25px rgba(0,0,0,0.12); transform: translateY(-3px); }
.option-card.featured { border-color: #000000; border-width: 3px; }
.badge { position: absolute; top: -12px; left: 50%; transform: translateX(-50%); background: #000000; color: white; padding: 4px 14px; border-radius: 3px; font-size: 0.8em; font-weight: 600; white-space: nowrap; }
.option-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 16px; padding-bottom: 16px; border-bottom: 1px solid #d9d9d9; flex-wrap: wrap; gap: 8px; }
.option-header h3 { font-size: 1.2em; color: #000000 !important; margin: 0; }
.option-price { font-size: 1.6em; font-weight: 700; color: #388e3c; }
.option-features { list-style: none; padding: 0; margin: 0; }
.option-features li { padding: 8px 0; padding-left: 28px; position: relative; font-size: 0.95em; }
.option-features li::before { content: '✓'; position: absolute; left: 0; color: #388e3c; font-weight: 700; font-size: 1.1em; }
.international-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; margin-top: 20px; }
.region-card { background: #f0f0f0; padding: 24px 16px; border-radius: 3px; text-align: center; border: 1px solid #d9d9d9; }
.region-card h4 { font-size: 1.1em; margin-bottom: 12px; color: #000000 !important; }
.region-time { font-size: 0.95em; color: #666; margin-bottom: 8px; }
.region-price { font-size: 1.4em; font-weight: 700; color: #388e3c; margin-bottom: 8px; }
.region-note { font-size: 0.85em; color: #999; font-style: italic; margin: 0; }
.info-note { background: #f0f0f0; border-left: 4px solid #000000; padding: 16px 20px; margin-top: 20px; border-radius: 3px; }
.info-note p { margin: 0; color: #333; font-size: 0.95em; }
.processing-table { margin-top: 20px; border: 1px solid #d9d9d9; border-radius: 3px; overflow: hidden; }
.table-row { display: grid; grid-template-columns: 1fr 1fr; border-bottom: 1px solid #d9d9d9; }
.table-row:last-child { border-bottom: none; }
.table-header { background: #f0f0f0; font-weight: 700; }
.table-cell { padding: 14px 16px; font-size: 0.95em; }
.processing-note { margin-top: 16px; font-size: 0.9em; color: #666; font-style: italic; }
/* TRACKING STEPS */
.tracking-steps { display: grid; grid-template-columns: repeat(4, 1fr); gap: 0; margin-top: 20px; position: relative; }
.tracking-step { text-align: center; position: relative; padding: 0 12px; }
.step-number { width: 44px; height: 44px; background: #000000; color: white; border-radius: 3px; display: flex; align-items: center; justify-content: center; font-size: 1.3em; font-weight: 700; margin: 0 auto 16px; position: relative; z-index: 1; }
.step-connector { position: absolute; top: 22px; left: calc(50% + 22px); right: calc(-50% + 22px); height: 3px; background: #000000; z-index: 0; }
.tracking-step.last .step-connector { display: none; }
.tracking-step h4 { font-size: 1em; margin-bottom: 8px; color: #000000 !important; }
.tracking-step p { font-size: 0.9em; color: #666; margin: 0; }
.faq-list { margin-top: 20px; }
.faq-item { margin-bottom: 12px; border: 1px solid #d9d9d9; border-radius: 3px; overflow: hidden; }
.faq-item summary { padding: 16px 48px 16px 16px; background: #f0f0f0; cursor: pointer; font-weight: 600; font-size: 1em; list-style: none; position: relative; line-height: 1.4; color: #000000 !important; }
.faq-item summary::-webkit-details-marker { display: none; }
.faq-item summary::after { content: '+'; position: absolute; right: 16px; top: 50%; transform: translateY(-50%); font-size: 1.4em; color: #000000; line-height: 1; }
.faq-item[open] summary::after { content: '−'; }
.faq-item summary:hover { background: #e8e8e8; }
.faq-answer { padding: 16px; background: white; }
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.faq-answer a:hover { opacity: 0.7; }
.contact-banner { background: #000000; color: white; padding: 40px 24px; border-radius: 3px; text-align: center; }
.contact-banner h3 { font-size: clamp(1.3em, 4vw, 2em); margin-bottom: 12px; color: #ffffff !important; }
.contact-banner p { font-size: clamp(0.95em, 2.5vw, 1.2em); margin-bottom: 24px; opacity: 0.85; color: #ffffff !important; }
.contact-buttons { display: flex; gap: 16px; justify-content: center; flex-wrap: wrap; }
.btn-primary, .btn-secondary { display: inline-block; padding: 12px 28px; text-decoration: none; border-radius: 3px; font-weight: 600; transition: all 0.3s; font-size: 0.95em; }
.btn-primary { background: #ffffff; color: #000000 !important; }
.btn-primary:hover { background: #f0f0f0; }
.btn-secondary { background: transparent; color: #ffffff !important; border: 2px solid white; }
.btn-secondary:hover { background: white; color: #000000 !important; }
@media (max-width: 900px) { .highlight-grid { grid-template-columns: repeat(3, 1fr); gap: 16px; } .delivery-options, .international-grid { grid-template-columns: 1fr; gap: 20px; } .tracking-steps { grid-template-columns: repeat(2, 1fr); } .tracking-step:nth-child(2) .step-connector { display: none; } .content-section { padding: 24px 16px; } }
@media (max-width: 600px) { .delivery-hero { padding: 40px 16px; } .delivery-highlight { padding: 28px 16px; } .highlight-grid { grid-template-columns: 1fr; gap: 24px; } .delivery-content { padding: 20px 12px; } .content-section { padding: 20px 14px; margin-bottom: 16px; } .delivery-options { grid-template-columns: 1fr; } .option-card { padding: 16px; } .international-grid { grid-template-columns: 1fr; } .tracking-steps { grid-template-columns: repeat(2, 1fr); gap: 16px; } .step-connector { display: none; } .table-row { grid-template-columns: 1fr; } .table-header .table-cell:last-child { display: none; } .table-cell { padding: 10px 12px; } .table-cell:first-child { font-weight: 600; border-bottom: 1px solid #e8e8e8; } .contact-banner { padding: 28px 16px; } .contact-buttons { flex-direction: column; align-items: center; } .btn-primary, .btn-secondary { width: 100%; max-width: 280px; text-align: center; } .faq-item summary { font-size: 0.95em; padding: 14px 44px 14px 14px; } }
