Privacy Policy
Welcome to CreadGift (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit creadgift.com and use our services.
2.1 Personal Information You Disclose to Us
We collect personal information that you voluntarily provide when you register, place an order, subscribe to our newsletter, contact us, or participate in surveys.
Name, email address, phone number, postal address
Credit card information, billing address
Order history, preferences, personalisation details
Username, password, account preferences
2.2 Information Automatically Collected
When you visit our website, we automatically collect certain information including IP address, browser type, operating system, referring URLs, pages viewed, and cookies.
We use the information we collect to:
Order Processing
Process and fulfil your orders, manage payments and shipping
Communication
Send order updates, respond to inquiries, provide customer support
Marketing
Send promotional emails and offers (with your consent)
Personalisation
Customise your shopping experience and product recommendations
Analytics
Analyse usage patterns to improve our website and services
Security
Prevent fraud, enhance security, and comply with legal obligations
We implement appropriate technical and organisational security measures including:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Access controls and authentication measures
- Employee training on data protection
Depending on your location, you may have the following rights:
Request a copy of the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information
Object to processing of your personal information
Request transfer of your data to another service
Unsubscribe from marketing communications at any time
To exercise these rights, contact us at privacy@creadgift.com
We retain your personal information only for as long as necessary. Typical retention periods:
- Order Information: 7 years (for tax and accounting purposes)
- Account Data: Until you request deletion or close your account
- Marketing Data: Until you unsubscribe or request removal
- Analytics Data: Typically 26 months
Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
By using our website, you consent to the transfer of your information to the United Kingdom and other countries where we operate.
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us at privacy@creadgift.com immediately.
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page, updating the “Last Updated” date, and sending an email notification for significant changes.
If you have questions or requests regarding this Privacy Policy, please contact us:
If you are located in the European Economic Area (EEA), you have certain data protection rights under GDPR, including the right to access, rectify, object, restrict processing, data portability, withdraw consent, and lodge a complaint with a supervisory authority.
Legal Basis for Processing:
- Contract Performance: To fulfil orders and provide services
- Consent: For marketing communications and optional features
- Legitimate Interests: To improve our services and prevent fraud
- Legal Obligations: To comply with applicable laws
If you are a California resident, you have specific rights under the CCPA:
- Right to Know: Request information about the personal data we collect
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of your personal information (we do not sell personal data)
- Right to Non-Discrimination: Exercise your rights without discriminatory treatment
To exercise your CCPA rights, contact us at privacy@creadgift.com